Customer Satisfaction is the key focus of Melbourne Cleaning Group. All our action in organizational development, staff motivation, management of our Human Resources, design and implementation of our operational procedures reflect and support this focus.
The company’s approach is to establish a culture in which both team work and individual excellence are encouraged through respect for and recognition of team members specialized skills and professionalism. This is enhanced by combining understanding, commitment and ownership of the service we deliver to our customers.
Melbourne Cleaning Group have updated and adopted a Quality Assurance philosophy as an integral factor in the way we do business achieving accreditation through Building Services Contractors Association of Australia Inc. As the management tool our service performance outcomes are now predictable and sustainable.
Our qualified Internal Auditors actively seek feedback on a regular basis from our customers representatives. The objective is to further put into practice a proactive approach in ensuring Customer Satisfaction is continuously maintained.
To assist in evaluating our submission, we have provided an overview of Melbourne Cleaning Group, thereby demonstrating our capacity to achieve your cleaning & associated service expectations. The overview includes a description of the Melbourne Cleaning Group structure, polices and capabilities.
Working in partnership with you, we will welcome the opportunity for contributing to your organization’s success and development.