Learning and Assessment Kit-HLT23215 Certificate II in Health Support Services CUA privacy and security within the

privacy and security within the medical environment Group A BSBMED401 Manage patient record keeping system Group A BSBITU306 Design and produce business documents Group A BSBITU309 Produce desktop published documents Group A BSBITU312 Create electronic presentations Group B BSBITU313 Design and produce digital text documents Group B BSBITU314 Design and produce spreadsheets Group B BSBWRT301 Write simple documents Group B * We can develop additional elective units that are not listed on request (Please contact us for further information)

Core units AHCWHS503 Manage workplace health and safety processes AHCWRK520 Develop workplace policy and procedures for environment and sustainability Electives AHCAGB518 Develop climate risk management strategies AHCBUS511 Manage enterprise staff requirements AHCBUS513 Market products and services AHCBUS514 Negotiate and monitor contracts AHCBUS516 Develop and review a business plan AHCBUS517 Monitor and review business performance AHCSOL505 Monitor and manage soils for production AHCBUS408 Operate within a budget framework * We can develop additional elective units that are not listed on request (Please contact us for further information)

Core units BSBCUE203 Conduct customer engagement BSBCUE205 Prepare for work in a customer engagement environment BSBCMM201 Communicate in the workplace Elective units BSBCMM301 Process customer complaints BSBCUS201 Deliver a service to customers BSBITU111 Operate a personal digital device BSBWHS201 Contribute to health and safety of self and others BSBWOR203 Work effectively with others ICTICT103 Use

Core units BSBLDR403 Lead team effectiveness HLTWHS003 Maintain work health and safety SIRCCPM001 Assist in managing Pharmacy Medicines and Pharmacist Only Medicines Electives HLTAAP001 Recognise healthy body systems BSBCUS401 Coordinate implementation of customer service strategies SIRXCEG003 Build customer relationships and loyalty SIRXCEG008 Manage disrespectful

Core units MEM09002 Interpret technical drawing MEM11011 Undertake manual handling MEM12023 Perform engineering measurements MEM12024 Perform computations MEM13015 Work safely and effectively in manufacturing and engineering MEM14006 Plan work activities MEM16006 Organise and communicate information MEM16008 Interact with computing technology MEM17003 Assist in the provision of on-the-job training MEM18001 Use hand tools MEM18002 Use power tools/hand held operations MSMENV272 Participate in environmentally sustainable work practices Elective units MEM03001 Perform manual production assembly MEM03002 Perform precision assembly MEM03003 Perform sheet and plate assembly MEM03004 Perform electronic/electrical assembly (production) MEM03005 Rework and repair (electrical/electronic production) MEM03006 Set assembly stations MEM04001 Operate melting furnaces MEM04002 Perform gravity die casting MEM04003 Operate pressure die casting machine MEM08008 Operate and control surface finishing waste treatment process * We can develop additional elective units that are not listed on request (Please contact us for further information)

Learning and Assessment Kit-HLT23215 Certificate II in Health Support Services CUA privacy and security within theOur learner and assessment resources contain everything you need to begin training and assessing your learners. Our learner resources include: Learner Guide PowerPoint Presentation Session Plan Classroom Activities Self Study Guide Our assessment resources include: Assessment Pack (Student) Trainer Assessment Pack (Marking Guide) Mapping for each unit of competency Assessment Record Tools Our learner and assessment resources have been aligned to