Learning and Assessment Kit-BSB30420 Certificate III in Library and Information Services Unit Units of competency SITTGDE005 Prepare

Units of competency SITTGDE005 Prepare and present tour commentaries or activities CUAEVP411 Present information on activities

Units of competency SITXCCS006 Provide service to customers SITXCOM002 Show social and cultural sensitivity SITXLAN001 Conduct basic oral communication in a language other than English * We can develop additional elective units that are not listed on request (Please contact us for further information)

Units of competency SIRXHRM002 Maintain employee relations SIRXHRM001 Recruit

diseases and disorders AHCSOL203 Assist with soil or growing media sampling and testing * We can develop additional elective units that are not listed on request (Please contact us for further information)

Units of competency BSBOPS404 Implement customer service strategies BSBTWK502 Manage team effectiveness SIRXCEG004 Create a customer-centric culture BSBCMM412 Lead difficult conversations * We can develop additional elective units that are not listed on request (Please contact us for further information)

Learning and Assessment Kit-BSB30420 Certificate III in Library and Information Services Unit Units of competency SITTGDE005 PrepareOur learner and assessment resources contain everything you need to begin training and assessing your learners. Our learner resources include: Learner Guide PowerPoint Presentation Session Plan Classroom Activities Self Study Guide Our assessment resources include: Assessment Pack (Student) Trainer Assessment Pack (Marking Guide) Mapping for each unit of competency Assessment Record Tools Our learner and assessment resources have been aligned to