Learner Resources-CHCFAM005 Facilitate and monitor contact NWP Units of competency SIRXSLS002 Follow

Units of competency SIRXSLS002 Follow point-of-sale procedures SIRXIND001 Work effectively in a service environment SIRXCEG001 Engage the customer SIRXIND003 Organise personal work requirements SIRXCOM001 Communicate in the workplace to support team and customer outcomes SIRXPDK001 Advise on products and services * We can develop additional elective units that are not listed on request (Please contact us for further information)

Core units FNSINC411 Conduct work according to professional practices in the financial services industry FNSINC503 Identify situations requiring complex ethical decision making FNSRSK411 Apply risk management strategies to own work Elective units FNSFLT511 Assist customers to budget and manage own finances FNSORG501 Develop and manage a budget FNSFMK521 Analyse financial markets and information FNSRSK511 Undertake risk identification FNSRSK512 Assess risks FNSRSK611 Develop and implement risk mitigation plan FNSORG506 Prepare financial forecasts and projections * We can develop additional elective units that are not listed on request (Please contact us for further information)

codes and specifications UEERA0031 Diagnose and rectify faults in air conditioning and refrigeration control systems UEERA0032 Diagnose and rectify faults in complex air conditioning/refrigeration systems UEERA0035 Establish the basic operating conditions of air conditioning systems UEERA0036 Establish the basic operating conditions of vapour compression systems UEERA0044 Find and rectify faults in single phase motors and associated controls UEERA0045 Find and rectify faults in three phase motors and associated controls UEERA0050 Install refrigerant pipe work

policies and procedures in the construction industry Elective units CPCCCM2002 Carry out hand excavation CPCCST3011 Plan monument construction CPCCST3013 Carry out cemetery monument fixing CPCCST3015 Apply gilding to stone CPCCST3018 Inlay lead to stone CPCCCM2005 Use construction tools and equipment CPCCJN2001 Assemble components CPCCJN2003 Package manufactured products for transport CPCCST3009 Use computer-controlled static machinery to produce stone components * We can develop additional elective units that are not listed on request (Please contact us for further information)

implement and test enterprise communication solutions ICTNWK540 Design

Learner Resources-CHCFAM005 Facilitate and monitor contact NWP Units of competency SIRXSLS002 FollowOur learner resources contain everything you need to begin training your learners. Our learner resources include: Learner Guide PowerPoint Presentation Session Plan Classroom Activities Self Study Guide Our learner resources have been aligned to learner cohorts, industry needs and ACSF indicated levels. In order to achieve this, we have conducted: Industry consultation Robust validations Assessment of best practice holistic delivery We provide all