Calming Upset People with Ear: How Statements Showing Empathy, Attention, and Respect Can Quickly Defuse a Conflict (Conflict Communication #4) New Growth Press JANE HOLLOWAY is the editor

JANE HOLLOWAY is the editor of the Pocket Poet anthology The Language of Flowers

You've mastered a basic boule and perhaps ventured into a savory sourdough focaccia

and Margaret Fuller

Pub Date: March 05

His books include the New York Times bestseller Duck

Calming Upset People with Ear: How Statements Showing Empathy, Attention, and Respect Can Quickly Defuse a Conflict (Conflict Communication #4) New Growth Press JANE HOLLOWAY is the editorThe level of stress and conflict in today's world is higher than seen in decades. We all can use tools for managing the emotions this has caused. At the same time, there also appear to be more high conflict people who are preoccupied with blaming others and verbally venting or attacking those around them. Yet, these upset emotions and conflicts can often be calmed immediately through the use of a simple EAR Statement(TM), a method of verbal